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Back office information sharing platform

Atlas worked with Shelter to build a back office system that would help them to deliver improved services

Atlas worked with Shelter, a leading housing and homelessness charity, to build a back office system that would help them to deliver improved services in a more timely fashion.

Shelter provides housing and homelessness services up and down the UK, and often plays a central role in a wide range of services that require information to be shared with third parties quickly and efficiently.

The solution they approached Atlas for was a web based platform that Shelter and their third party stakeholders could use via any Internet enabled device to allow the sharing and access to important customer information.

An additional goal of the platform was to better integrate Shelter with their partners allowing wider communication to be standard.

Customer Benefits

  • Access – Staff have access to the new system via any internet enabled device as the solution is web-based.
  • Efficient – Communication with their business partners and third party stakeholders has become more timely.
  • Quality – Quality of service across the charity has increased since implementing the new system.
  • Revolutionary – The system has changed the way they do business with their partners for the benefit of everyone.
  • Sharing – Information and data can now more easily be shared with business partners and stakeholders.

Managed delivery

The customer’s representatives had not previously engaged with a partner like Atlas to develop an online solution.

They quickly realised they were in safe hands as the Atlas team worked them through the process to define and develop the new platform. As with most of the online platforms Atlas develops, usability was an important factor and Atlas used rapid HTML prototyping to mock up the screens to match the end result. This allowed Shelter to share the screen with third party representatives for sign off, and ensured everybody shared the same vision from the outset.

Our customer facing developers enjoyed showing Shelter’s team our robust development process, from defining requirements through to development and quality assurance.

Avoiding risk

We typically use an agile approach as outlined on our bespoke software development page to ensure that we work quickly and efficiently whilst being fully open to change. Shelter, like many other of Atlas’ customers, had to adjust to unknown scenarios as their project progressed and Atlas’ tooling and transparency allowed us to facilitate change effortlessly.

The project was split in to phases. The completed first phase provided Shelter with a prototype of the back office system that they could share with third parties to solicit feedback. This feedback was then fed in to two additional phases where development would refine and complete a platform that Shelter could launch.

Atlas took advantage of its automated testing services and application Things Click to create tests that Shelter could review and sign off. The catalogue of tests could be executed at any time allowing regression testing to be performed automatically in hours rather than manually in days or weeks.

A lasting partnership

Following the launch of the platform it was received to acclaim by all stakeholders. Atlas continues to host, support and make amendments to the platform from time to time.

Technology stack

  • Microsoft ASP.Net MVC and Microsoft SQL Server 2012
  • jQuery
  • The Atlas Framework

The Atlas difference

Atlas are expert software developers who can help you with new Back Office software, like we did for Shelter, to enable your business to deliver an improved service more efficiently and in a timely fashion, that leads to greater customer satisfaction.

How Atlas can help you

If you’re interested in finding out how Atlas could help you with with new Back Office software or an update to an old back office system, call us now on +44 (0)800 033 7569 for a free no-obligation consultation on how we can help you.

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